Payment Policy

Accepted payment methods

We accept all major credit and debit cards through Stripe:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay and Google Pay, where your device supports them

All prices and charges are in US dollars (USD).

Card security

Payments are processed on Stripe's hosted, PCI-DSS Level 1 certified checkout. Eleve Motors LLC never sees or stores your full card number, expiry date or security code. We receive only a confirmation of payment, the last four digits of the card, and the billing details needed for our records.

When you are charged

Your card is charged in full when you complete checkout. The charge will appear on your statement as Eleve Motors LLC or a closely similar descriptor.

If an item turns out to be unavailable after you pay, we will contact you and refund that item in full.

Sales tax

Sales tax is calculated at checkout based on your delivery address and applicable state and local rates. The tax amount is shown before you confirm payment.

Deposits & holds

On engines, transmissions and larger units we can take a deposit to hold an item for 15 days while you arrange the balance. The full balance must be paid within 30 days of the first deposit. After the 15-day hold expires, Eleve Motors LLC reserves the right to release the item back into stock if no further payment has been received.

Some engines and transmissions carry a refundable core charge, shown on the product page where it applies.

Refunds

Refunds are issued to the original payment method. Processing times and any applicable restocking fee are set out in our Refund & Return Policy.

Chargebacks

If something has gone wrong, please contact us first on +1 (509) 387-1740 — we can almost always resolve it faster than a card dispute. We contest chargebacks raised without first contacting us, and supply the carrier's signed delivery receipt as evidence.