Warranty & Claims
Warranty periods vary by product type and manufacturer. This page sets out what is covered, for how long, and exactly how to make a claim.
Updated 28 October 2026 · Eleve Motors LLC
What is covered
Every warranty below runs from the date of delivery and covers the supplied unit against internal mechanical failure under normal use. Where a product carries a manufacturer's own warranty, those terms take precedence — review the documents supplied with your purchase.
Commercial use may carry a shorter period than pleasure use.
Outboard motors
| Product | Cover |
|---|---|
| New outboard motors | 1–5 years (manufacturer-backed, varies by brand and model) |
| Pre-owned outboard motors | 1–2 years (varies by brand and model) |
Some manufacturers offer extended cover on specific assemblies such as the power unit, lower unit or ignition system. Registration with the manufacturer may be required for the full term — we will tell you if that applies to your motor.
Engines & transmissions
| Product | Cover |
|---|---|
| Used performance engines | 30 days |
| Used replacement engines | 30 days |
| Used replacement transmissions | 30 days |
| Used performance transmissions | 30 days |
| ECUs | 30 days |
Drivetrain units are compression tested before dispatch. Some engines and transmissions carry a refundable core charge, shown on the product page where it applies.
Parts & accessories
No warranty. Mechanical and electrical parts — including gauges, sensors, wiring, fuel tanks, propellers and trim components — are sold as-is. Peripheral equipment supplied by a manufacturer may carry that manufacturer's own cover.
What is not covered
- Damage caused by overheating;
- Damage caused by improper or incorrect installation;
- Damage caused by modification, tuning, forced induction or racing use;
- Damage from running incorrect or contaminated fluids, or from inadequate lubrication;
- Neglected maintenance, freeze damage, water ingestion or submersion;
- Normal wear items — belts, hoses, gaskets, seals, filters, spark plugs, impellers;
- Labour, installation, removal, diagnostics, towing, rental vehicles and any consequential or incidental loss;
- Units that have been disassembled or parted out.
Making a claim
- Email info@elevemotors.com with your order number, the fault, and when it appeared.
- Include supporting evidence — photographs, video, and a diagnostic report from a qualified mechanic.
- We will respond with a claim number and instructions. Do not disassemble the unit before we authorise it — doing so voids the warranty.
- Once assessed, we will repair, replace or refund the unit at our discretion.
Claims must be opened within the warranty period. Keep your invoice — it is your proof of cover.
Your responsibilities
- Have the unit installed by a qualified mechanic and keep the invoice as proof;
- Replace wear items, fluids, filters, belts and seals during installation;
- Confirm fitment before installing — send us your VIN or engine code and we will verify it;
- Report freight damage within 48 hours, per our Shipping Policy.
Need warranty help?
Call +1 (509) 387-1740 or email info@elevemotors.com. Mon–Fri 8:00–17:00 PT.