Shipping Policy
Most of what we sell is heavy, crated freight rather than parcel post. This page explains exactly what you pay, when it ships, and what to do the moment it arrives.
Updated 28 October 2026 · Eleve Motors LLC
Where we ship
We ship to all 50 US states. Orders are dispatched from our warehouse at 3650 NW Cascade Ave, East Wenatchee, WA 98802.
We do not currently ship internationally, and we cannot deliver to PO boxes — freight carriers require a street address. If you need delivery to Alaska, Hawaii or a remote area, contact us first on +1 (509) 387-1740 for a quote, as surcharges apply.
Freight rates
Shipping is calculated at checkout from your order value. Because engines, transmissions and outboards vary enormously in weight and crating, we use fixed bands rather than a per-pound rate:
| Order subtotal | Service | Freight |
|---|---|---|
| Up to $250.00 | Ground | $29.00 |
| $250.00 – $1,000.00 | Freight — standard | $149.00 |
| $1,000.00 – $5,000.00 | Freight — oversize | $349.00 |
| Over $5,000.00 | Freight — heavy / crated | $599.00 |
Additional services. Liftgate delivery is $95.00 and residential delivery carries a $75.00 surcharge. If your delivery point has no forklift or loading dock, you need a liftgate — tell us at checkout or by phone so we can add it before dispatch.
Sales tax is calculated separately at checkout based on your delivery address.
Handling & transit
Orders are picked, inspected and crated within 1–3 business days of payment clearing. Freight transit is typically 3–10 business days depending on distance and carrier schedule.
Handling and transit are business days and exclude weekends and public holidays. These are estimates from the carrier, not guarantees — we are not able to refund freight charges for carrier delays outside our control.
Delivery & inspection
Freight deliveries are booked by appointment. The carrier will call you to arrange a delivery window, so please give us a phone number you actually answer. Someone over 18 must be present to sign for the shipment.
Inspect the item before you sign. Check the crate, pallet and unit for visible damage while the driver is still there. Signing a clean delivery receipt tells the carrier the goods arrived intact, which makes a damage claim very difficult to win.
Damaged or short shipments
If anything looks wrong:
- Note the damage in writing on the delivery receipt before signing.
- Photograph the crate, the packaging and the unit from several angles.
- Contact us within 48 hours of delivery at info@elevemotors.com.
Freight damage must be noted on the delivery receipt and reported within 48 hours of delivery. We will open a carrier claim on your behalf and arrange a repair, replacement or refund once the carrier completes its inspection.
Please do not install or disassemble a damaged unit — doing so ends both the carrier claim and any warranty cover.
Tracking
You will receive a confirmation email when you order, and a second email with the carrier name and tracking number once your shipment leaves our warehouse. If tracking has not arrived within four business days, email us and we will chase it.
Address accuracy
Please double-check your delivery address at checkout. Carrier address corrections and re-deliveries are charged to the customer, and a refused or undeliverable freight shipment is treated as a return under our Refund & Return Policy, including the restocking fee and freight both ways.