Privacy Policy

What we collect

• Information you give us. Name, email address, phone number, billing and delivery address, and anything you write in an enquiry or order note.
• Order information. What you bought, when, for how much, and the delivery details needed to ship it.
• Technical information. IP address, browser and device type, pages visited and referring site, collected automatically through cookies and server logs.

We do not collect or store your card number, expiry date or security code. Card details are entered directly with our payment processor and never reach our servers.

How we use it

• To process, ship and support your order;
• To answer enquiries and confirm part fitment;
• To handle warranty claims, returns and refunds;
• To meet our tax, accounting and legal obligations;
• To detect and prevent fraud and abuse;
• To improve the website and our product range;
• To send marketing email only where you have asked us to — every message carries an unsubscribe link.

Who we share it with

We never sell your personal information. We share only what is necessary, with:

• Payment processing — Stripe, Inc.
• Shipping and freight carriers — to deliver your order and handle claims;
• Analytics providers — to understand aggregate site usage;
• Professional advisers and authorities — where we are legally required to.

Payments

Card payments are processed by Stripe, a PCI-DSS Level 1 certified provider. When you check out you are taken to Stripe's hosted payment page. Stripe processes your card data under its own privacy policy, and returns to us only a payment confirmation, the last four digits of the card and the billing details needed for our records.

Cookies

We use a small number of cookies and similar storage:

• Strictly necessary — your shopping cart is held in your browser's local storage so it survives a page reload. Without it the cart cannot work.
• Session — a secure, HTTP-only cookie keeps staff signed in to the admin area.
• Analytics — aggregate traffic measurement.

You can block or clear cookies in your browser settings, though the cart and checkout will stop working if you do. We do not serve third-party advertising trackers.

Retention

Order and transaction records are kept for seven years to satisfy US tax and accounting requirements. Enquiry messages are kept for up to two years. Marketing contact details are kept until you unsubscribe.

Your rights

You may ask us to:

• Give you a copy of the personal information we hold about you;
• Correct information that is wrong or out of date;
• Delete your information, where we are not required to keep it;
• Stop sending you marketing messages;
• Tell you whether we have disclosed your information, and to whom.

Email info@elevemotors.com and we will respond within 45 days. We will never charge you or treat you differently for exercising these rights.

California residents. Under the CCPA/CPRA you have the rights set out above, including the right to know, delete, correct and opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined.

Security

We use HTTPS across the whole site, store staff passwords only as salted cryptographic hashes, and limit access to order data to the people who need it. No system is perfectly secure, so if we ever discover a breach affecting your information we will notify you and the relevant authorities as required by law.

Children's privacy

Our site is not directed at children under 16 and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

Contact us

Eleve Motors LLC
3650 NW Cascade Ave, East Wenatchee, WA 98802
info@elevemotors.com
+1 (509) 387-1740

If we change this policy we will update the date at the top of this page and, for material changes, tell you by email where we can.