Refund & Return Policy

Return window

You may request a return within 30 days of delivery. To be eligible the item must be:

• In the same condition in which you received it;
• Un-installed, and not disassembled or parted out;
• In its original crate or packaging, with any tags, seals and markings intact;
• Accompanied by your receipt or proof of purchase.

Requests made more than 30 days after delivery cannot be accepted.

How to start a return

Contact us at info@elevemotors.com or +1 (509) 387-1740 with your order number and the reason for the return. We will issue a Return Merchandise Authorisation (RMA) number and tell you where to ship the item.

Items sent back without an RMA will be refused. Do not return anything directly to the manufacturer.

Fees & freight

Approved returns are subject to a 25% restocking fee calculated on the item price, plus all original and return freight charges back to our warehouse. This applies to refused and undeliverable shipments as well as to change-of-mind returns.

We do not charge a restocking fee when the fault is ours — see Damaged or wrong item below.

Non-returnable items

The following cannot be returned:

• Engines or transmissions that have been disassembled or parted out. Engines or transmissions that have been disassembled or parted out cannot be returned.
• Units that have been installed, run, or modified in any way;
• Electrical and electronic components once fitted, including ECUs, sensors and wiring;
• Special orders and items sourced to your specification;
• Hazardous materials, flammable liquids and gases;
• Gift cards.

Partial refunds may be offered at our discretion where an item is returned outside its original condition, damaged, or missing parts for reasons not caused by us.

Refunds

Once your return reaches us it is inspected, and we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method, less the restocking fee and freight.

Allow 5–10 business days after approval for the credit to appear. Your bank or card issuer may take additional time to post it. If it has not appeared after 10 business days, contact us and we will send you the refund confirmation to pass to your bank.

Original shipping charges are not refundable unless the return is the result of our error.

Damaged or wrong item

Inspect your order on arrival. If the item is damaged in transit, defective, or not what you ordered, note it on the delivery receipt, photograph it, and contact us within 48 hours of delivery.

In these cases we cover return freight and waive the restocking fee, and will repair, replace or refund the item in full once assessed. See our Shipping Policy for the carrier claim process.

Cancellations

Orders can be cancelled free of charge any time before they are crated and handed to the carrier. Once a shipment has left our warehouse it is handled as a return under this policy.

Deposits

A deposit holds an item for 15 days, during which you may gather the remaining funds. The full balance must be paid within 30 days of the first deposit. After the 15-day hold, Eleve Motors LLC reserves the right to release the item back into stock if no further payment has been made.

Questions

If you are unsure whether a part will fit, contact us before you buy — send your VIN or engine code and we will confirm compatibility. It is faster and cheaper than a return.